I hear a lot of people ask “why do I need a maintenance agreement”, “is a maintenance agreement a good idea”, or “why should I get a maintenance agreement”.
Well, let me tell you about maintenance agreements. Then you can decide if it is something you need.
So, what is a maintenance agreement?
A maintenance agreement is kind of like prepaid inspections and maintenance for your heating and air conditioning system.
That’s not all it is though.
Most maintenance agreements have added benefits like, priority scheduling, discounts on repairs, and not paying overtime rates for nights, weekends, and holidays.
So, with a maintenance agreement that covers your furnace and air conditioner, you are getting a service technician to check your air conditioner in the spring and your furnace in the fall. They will check everything for safety and make sure your system is running at peak performance. They will also pressure wash your air conditioner condenser unit in the spring.
They will also give you head of the line privileges for scheduling, discounts on parts, and no overtime rates for emergency service calls.
You might be thinking, that’s all great, but I can maintain my own system.
Well, you can maintain your own system. You can, and should, change your air filter every month too. Do you do that? Will you actually check all of your lines for damage, clean debris out of your air conditioner condenser unit, pressure wash your condenser unit, check your drain, check your wires, check your controls and safeties, and everything else that your maintenance agreement will check?
If you will do all that, that’s great. You are one of the very few that has the knowledge, equipment, time, and motivation to keep up on your heating and cooling system maintenance.
The burning question everyone wants to be answered is, do I need it?
If you have a new heating and cooling system, you should get a maintenance agreement. Having someone check and clean your system keeps it running at peak performance. It will decrease your chances of breakdowns, keep your operating cost down, and extend the life of your system.
You wouldn’t buy a brand new car and then never change the oil, would you?
If you have a system that is 5 – 10 years old, you should get a maintenance agreement. If your system is getting older you need to make sure it is maintained. If you bought a house and have not done anything with your heating and cooling system, you don’t know if maintenance has ever been performed. You need to take care of it to prevent breakdowns.
If you have a system that is older than 10 years, you need a maintenance agreement. Your system is getting old and it will break. Not paying the emergency overtime rate is worth the cost of a maintenance agreement.
Murphy’s Law says, “Anything that can go wrong, will go wrong”.
It’s Christmas day, your family is gathering around the tree to open presents. Then your furnace makes a loud sound and turns off.
You go look at it, play with the thermostat, flip the breaker, talk to the furnace, kick the furnace, and realize you don’t know how to make it turn back on.
If you don’t have a maintenance agreement, you are paying a service technician holiday rates to come out and fix your furnace or you are having a very cold Christmas.
If you have a maintenance agreement that does waive emergency overtime rates, you will get a service technician to fix your furnace at the normal hourly rate and you will probably get a discount on parts.
When don’t you need a maintenance agreement? If you have the equipment, knowledge, and time to check and maintain your own system, then you probably don’t need a maintenance agreement. You also will need to be able to troubleshoot and repair your own system to make not having a maintenance agreement worthwhile.